Frequently Asked Questions

We very regularly receive questions from our visitors, we have decided to group them in this Frequently Asked Questions. If, however, your question remains intact after reading this page, we strongly invite you to submit it to us by email at the address , we will be happy to answer you within 24 to 48 hours.

My item has still not arrived, is this normal??

The standard delivery time is 8 to 20 daysopen. Standard international delivery by La Poste and Swiss Post is offered, and usually takes 10 days.
If it's been less than 20 working days, you just need to arm yourself with a little more patience, your item is on its way!

Why delivery is 8-20 days if you ship from France with Colissimo?

When you place an order on our site, our TechDeal technicians are tasked with preparing your order carefully at our premises located in Europe, particularly in France and Switzerland. If your product is not available in the nearest logistics center, then the delivery time may be slightly extended, but still within the announced deadlines. As soon as your package is ready, you will receive an email to notify you of its shipment accompanied by the
La Poste, Swiss Post or DHL tracking code, depending on the chosen shipping method ! From this moment, you will receive your package within a few days.

I want to cancel my order, is it possible?

Yes you have 24 hours from the moment your order has been paid for. Just send us an email. We will cancel your order and process 100% refund within 48 hours. The refund may take time to appear in your bank account. We collect your orders with our partner Stripe. The deadlines announced by the latter for refunds are approximately 5 to 7 days of processing as soon as we have received your request.

How do I know if my order is being delivered or not??

A few days after receiving the shipping email for your order, you will receive another email including the tracking code for your order, which can be used on the "Track my package" section of our site or on the site of the carrier you have chosen. .

Do you ship overseas?

Absolutely, we can ship anywhere in the world, both with Swiss Post and with DHL.

My item is damaged, can I get a refund?

Absolutely, if your item arrives broken, send it back to us and you will be refunded upon receipt of it.

I made a mistake in the choice of an article, can I have a refund?

Unfortunately this is not possible, so please be careful before placing an order if your item requires a size selection.

I am not satisfied with my order, can I get a refund??

Absolutely, just contact us and we will give you the procedure. You have 14 days from receipt of the goods. All you have to do is send the item back to us and we will refund 100%. However, the return costs will be at your expense.

How can I contact you?

Our dedicated support teams will be happy to consider your requests. You can join them:

  • On Facebook and Twitter from Monday to Sunday from 8 a.m. to 8 p.m.
  • By email at from Monday to Saturday from 9 a.m. to 8 p.m.

can i trust you?

Yes, for proof, we accept payments via Visa, Mastercard through Stripe, this world leader would never let us continue our shop if we had a high rate of dissatisfied customers. We will soon proceed to the collection of your orders by PayPal, we are in the process of taking the steps at this very moment, in order to guarantee you increased security.